State officials say the United States Department of Veterans Affairs has given the Norfolk Veterans’ Home a perfect score on its annual Health Care System Survey.
“This deficiency-free survey is testament to a very dedicated staff that truly care about the people they serve,” according to Jerry Eisenhauer, the facility’s administrator, in a written statement released by the Nebraska Department of Health and Human Services. “We are also fortunate to have overwhelming support from our service organizations and hundreds of volunteers. It’s a team effort from everyone connected with Norfolk Veterans’ Home that has allowed us to maintain consistently high standards of care.”
This is the second year in a row that the Norfolk facility received a perfect score.
DHHS reports the facility had no deficiencies in the areas of life safety, resident care, environment, staff training and development, dietary-food service, banking and billing services for veterans, recreation/activities, medical staff credentialing, social work, and all areas related to quality assurance and care.
The VA survey team included three registered nurses, a registered dietician and a life safety code expert.
In addition to Norfolk, the Division of Veterans’ Homes in the DHHS has facilities in Bellevue, Grand Island, and Scottsbluff.