The Better Business Bureau – Nebraska, South Dakota, Kansas and Southwest Iowa is warning residents to be on the lookout for a phony tech support offer. President Jim Hegarty says they have received a number of calls from people pretending to represent their internet service provider and they inform consumers they need access to their computer to fix an error message and viruses that are infecting their computer.
Hegarty says there is a fee for their service and a form that requires information that includes a social security number and bank card information. Several people have fallen victim to this scam and are out hundreds of dollars.
Hegarty says there is another scam targeting computers. He says they have received calls that computer screens were frozen with a message from the FBI that the consumer’s computer was involved in illegal activity. There is either a link to click on or a number to for the consumer to call. Scammers are on the other end happy to take care of the problem for a fee.
The BBB advises if you receive a call or see a pop-up offering tech support, check with the BBB to make sure the company is reputable. They also recommend never providing financial information to someone claiming to be from tech support. Never allow a stranger access to your computer and if you do change all passwords, email and online banking information immediately.