The Better Business Bureau just released a report on their Internet Investigation Initiative on tech support scams. Nebraska President Jim Hegarty says there is a new issue for online users to be aware of.
Hegarty says, “You could be sitting at your computer and all of a sudden your computer starts talking to you telling you that this is Microsoft tech support. We are shutting your computer down because we have detected a virus. Call this 800 number to resolve this problem.”
Hegarty says the person on the other end claims to be from a subsidiary of Microsoft tech support and want to help solve the problem for a fee. They say they can fix the problem for $199 and then try to talk the person into buying their virus protection. Hegarty says not only are people giving these scammers their credit card number to pay the fee to fix the virus issue but giving them access to their computer system. The scammers are likely downloading malware that will go on to steal more of their personal information and likely money. He says hundreds of thousands of people have fallen for this scam.
Hegarty says if you have been victimized shut down the computer and take it to a reputable technician to have it cleaned up properly. Hegarty says this is a similar to a scam where people, usually from India make calls to people claiming to be from Microsoft who have detected a virus. He says if you receive one of these calls hang up.