The skies may be friendly but some airlines are under fire for recent mishaps that Nebraskans are noticing. A puppy died Monday after a flight attendant forced the owner to put the carrier in an overhead bin. They also made an error and shipped a German shepherd to Tokyo instead of Kansas City. Gary Kennedy is the former general counsel for American Airlines and says Nebraskans need to look at the whole picture. He says air travel is a pretty amazing thing.
Kennedy says, “There are more than 25,000 commercial airline flights every day in this country. There is almost two million people who travel every day and do that safely and securely. There hasn’t been a single airline fatality in this country for several years.”
With that Kennedy says flying does not come without problems. He says you have several hundred people in a long, narrow tube for hours at a time, occasionally things go wrong. However, he says much less is going on inside those planes than what is taking place regarding road rage on local highways daily.
Many travelers complain of cramped conditions, lost luggage, ticket problems to rude customer service. Kennedy says airlines train their employees to provide the best service they possibly can. He says when something goes wrong everyone pulls out cell phones and the incident is posted on social media. No one bothers to post video of employees performing a good deed.
Kennedy says, “There are a lot more people flying today than there were 20 years ago. In fact, 50-percent of the people in this country will fly at least once this year. The airlines are trying to make a profit because it is a very difficult business. It is capital intensive. It is a labor intensive business but the profits of the airlines are lower than most U.S. corporations and I understand people concerned about their comfort and airlines know that passengers are what keep them in business. They work awfully hard every day to make sure that happens.” He says the majority of travelers get off a plane and report zero problems with their experience.